Terms of Service
Last updated: February 21, 2026
1. Overview
GreaseGrid Concierge ("GreaseGrid," "we," "us") is a scheduling and documentation coordination platform for grease trap pumping services in the Los Angeles and San Fernando Valley areas. We connect restaurants and food-service establishments with independent, licensed grease trap service vendors.
2. Services
GreaseGrid does not perform grease trap pumping, hauling, or any regulated waste services. All physical services are performed by independent, licensed vendors in our network. GreaseGrid provides scheduling coordination, vendor matching, proof-of-service documentation, and compliance record management.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as needed.
4. Payment Terms
Obtaining a quote and vendor matching is free. Payment is only required when you confirm a scheduled service. Vendor service fees are billed separately by the vendor. GreaseGrid's coordination fee is disclosed before you confirm any booking.
5. Cancellation
You may cancel a scheduled service at no charge up to 24 hours before the appointment. Cancellations within 24 hours may be subject to a cancellation fee as disclosed at the time of booking.
6. Limitation of Liability
GreaseGrid acts solely as a coordination platform. We are not liable for the quality, safety, or legality of services performed by vendors in our network. All vendors are independently licensed and insured.
7. Contact
For questions about these terms, contact us at support@greasegrid.com.